Privacy Policy

Kerwin Property Maintenance LLC ("Kerwin Property Maintenance," "we," "us," or "our") respects the privacy of every customer we serve, whether you manage a single-family home or a multi-site commercial portfolio. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Information you provide. When you request a quote, schedule service, or contact us, we collect your name, business name (if applicable), service address, billing address, phone number, email address, and the details of your project or property.

Payment information. Payments are processed through trusted third-party processors. We do not store full credit-card numbers on our systems.

Site information. To deliver services accurately, we may record property dimensions, photos of work areas, gate codes or access notes you share with us, and notes on site-specific conditions.

Website information. When you visit our website we may automatically collect standard log data such as IP address, browser type, pages viewed, and referring URL, along with cookies used for basic site functionality and aggregated analytics.

2. How We Use Information

• Prepare estimates, schedule visits, and deliver services.
• Issue invoices, process payments, and maintain account records.
• Communicate about appointments, weather-related schedule changes, service follow-ups, and seasonal renewals.
• Improve our services, training, and quality assurance.
• Comply with legal, tax, and insurance obligations.

3. SMS & Email Communications

By providing your phone number or email, you consent to receive service-related messages from Kerwin Property Maintenance, including quotes, scheduling updates, and invoice notifications. Message and data rates may apply. You can opt out of marketing messages at any time by replying STOP to a text, clicking the unsubscribe link in an email, or contacting us directly. Transactional messages necessary to deliver a service you requested may continue.

4. How We Share Information

We do not sell or rent your personal information. We share it only as needed to operate our business:

• Service providers — payment processors, scheduling and CRM software, accounting platforms, email and SMS providers, and hosting providers bound by confidentiality obligations.
• Commercial property partners — for commercial accounts, service records and reports may be shared with the property manager, landlord, HOA, or designated contact who engaged us.
• Legal compliance — when required by law, subpoena, or to protect the rights, property, or safety of our customers, employees, or others.

5. Data Retention

We retain customer records for as long as needed to provide ongoing service and to meet legal, tax, and insurance requirements — typically up to seven (7) years after the last transaction. Site photos used for marketing may be retained longer in our portfolio.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections for our website and access controls for our business systems. No method of transmission or storage is 100% secure, but we work to maintain protections appropriate to the sensitivity of the data.

7. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect information from children under 13.

8. Your Choices

You may at any time:

• Request a copy of the personal information we hold about you.
• Ask us to correct or delete information, subject to legal retention rules.
• Opt out of marketing emails and SMS.
• Ask that your property not be featured in marketing photography.

To exercise any of these choices, email info@kerwinpropertymaintenance.com.

9. Cookies & Analytics

Our website uses a minimal set of cookies for core functionality and aggregated analytics that help us understand which pages are most useful. You can disable cookies in your browser settings; some parts of the site may not function as intended without them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at https://www.kerwinpropertymaintenance.com/privacy with an updated effective date.

11. Contact

Questions or requests about your information? Reach us at info@kerwinpropertymaintenance.com or call (605) 321-2733.